Alina's Guide -

Ordered a case from them, they had one of the best prices around.. I checked here first and was a bit worried, I called to make sure it was the right case as advertised and In-Stock. I was assured it was. I received the case in one day, which is some sort of record.. I live one state away though. I had zero problems with them

These guys could have been heros but in the end they failed. I ordered two DVD burners and paid for 3 day shipping. I received a package within the timeframe but when I opened it, found I was missing one drive. Ok, I am disappointed. I call customer support and get an agent right away. He says he will investigate and get back to me shortly. He actually does about 6 hours later. He tells me there was a "stock" issue but the missing burner will now ship. Its funny but the item never showed on their web site as out of stock! Anyway, they ship the missing drive right away but they do it by 3 day again. So my missing drive finally arrives on January 7th, 14 days after the order for in stock items with 3 day shipping. I realize there were a couple of holidays in there that delayed delivery but when you make a mistake, you should do everything to make it right. The drive should have been sent next day especially as there was a weekend in between again. I could have forgiven the shipping error, I was impressed by their quick response, but shipping out the missing item and not using the quickest method available ruined the whole transaction. Instead of creating goodwill, they have lost a customer.

Ordered a USB to IDE adapter - order came very quickly. No problems this order!

I was so pleased with this service! They got me my product on 3 day shipping in 2 days, and it works great (Me-940U2 Laptop Harddrive Enclosure). I will, if I have more computer stuff I need in the future, most likely visit their online store again. It is a shame about the shipping problems people posted; maybe that is something they need to work on. But as I didn't need this shipped to an alternate address, I had no problems, and am very satisfied.

XPCgear SUCKS. Here's a little story that demonstrates how committed to customer service these pricks are. I purchased about $1000 worth of components to build a new PC from them, and after waiting to receive all of the parts, I built the thing only to find that a stupid $12 cable was not the correct length. I was only able to determine this after installing the MOBO and various drives in the case. They REFUSED to give me credit for the cable, even though it was unused, and AFTER I bought the longer version of the same cable from them, at a HIGHER price. If there ever was an accurate definition of a prick - this reseller is it. I will NEVER, EVER buy another part from these rat bastards again. So, in all of their infinite business wisdom, they chose to lose a $1000-at-a-time customer over a $12 cable. Geniuses.

Their website claims that "All items are brand new and in stock (unless otherwise noted)". This is simply not true. The only reason I ordered from this merchant was because their product page said they had the Gigabyte GA-P35-DS3P in stock. Nope. One day later they tell me it is backordered with no ETA. Oh, and they still haven't updated the product page to indicate it is out of stock. It really burns me to know that they are aware of the issue but haven't corrected it, which could result in additional customers' frustration. They were very nice on the phone, but this merchant wasted my time and I will not try them again.