Alina's Guide -

Flowers that are always fresh! A+++

On Feb 13th, I placed an order for some flowers to be delivered to my wife on the next day. I received the order confirmation and the delivery confirmation stating it will be delivered the next day. Next day comes around, no flowers. So I called the customer service around 6:15PM inquired about the flowers; at the time I was told that their normal delivery hours is 9AM to 7PM and the flowers could be their any moment. Giving them the benefit of the doubt, we waited until 7PM, and still no flowers. I called again the very same night to cancel my order with them, and was told that the cancelation notice has been send and my account will be credited; 2 days later, the charge they made went from "pending" status to posted, so I called again and spoke to another customer rep, this time I was told that the flower was delivered on the 14th at 9:37 AM, but somehow they do not have the information on who signed for it, therefore they will need to find out that information from the florist then decided if they will refund me. When I called back on the 19th, I was told a totally different story. I was told that the original florist that took the order refused to deliver the flower, and they have to send the flowers to another florist to be delivered (no mention of the flowers were delivered on the 14th at all), to this date no flowers have been delivered, instead of refund me the money on an order that was still not delivered they offered me 20% discount. I'm just sick and tired of being lied to over and over again, and I have neither the time nor the patience to deal with such a horrible company. I strongly encourage anyone mistreated by this horrible company to file a complaint with the better business bureau as well, they do not deserve to be in business at all

800-flowers.com did a great job with my order. I got an email confirmation to let me know everything was ready to go. Then I got another email when the flowers where delivered. The hardest thing about their site is picking something from so many great things. I will always use this website in the future.

I ordered Sympathy flowers around 12 pm and when I went to the funeral home after work, I saw that they were delivered the same day as I had requested. The flower arrangement were more beautiful in person than in the picture. Their pricing was also more affordable than other major florist companies. CA

First and foremost no one should ever choose flowers.com at all times. Unethical business practice, they take orders knowing very well that it could not be delivered on specific days of the week without informing their customers. What u pay is not what u get and it is delivered 3 days ahead due to highly disorganized management and contractors. You will not get a proper reply and they keep tossing you up and down with the contractor. This amounts to cheating people. This should be dealt with severely by reporting their unethical business means to the consumer council / court. I SINCERELY SUGGEST TO ALL THOSE WHO READ THIS REVIEW ** TRY SOME OTHER FLORIST **** A BIG **NO** to 1800flowers.com

velocity I sent flowers to my girlfriends work address for our anniversary; however she ended up taking that day off to surprise me. I called up 1800flowers and they were able to change the address to her apartment and send the flowers that same day with no problem. The flowers looked great and she loved them. These guys are the best!!

Very poor customer service. Not trained. It ook me three months to get a Xmas present mix up straigtened out before finally giving up and asking my money back. I guess they are great for flowers, but not for apparel.